I suggest you to try the steps below and check if it helps.
Run the Power Troubleshooter.
Power troubleshooter will automatically fix some common issues with Power Plans. Run the Power troubleshooter to adjust your computer's power settings. The Power troubleshooter checks things like your computer's timeout settings, which determine how long the computer waits before turning off the monitor display or entering sleep mode. Adjusting these settings can help you conserve power and extend your computer's battery life.
Press Windows key + W and type Troubleshooting.
Select Troubleshooting and click on System and Security.
Click on Power and follow theonscreen steps.
Also, try to put the system in Clean Boot. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. It starts Windows by using a minimal set of drivers and startup programs. How to perform a Clean Boot in Windows: http://support.microsoft.com/kb/929135
Note: After troubleshooting, refer to this section 'How to reset the computer to start normally after clean boot troubleshooting' in the above link.
How To Use Your Laptop While Closed
Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.
Hi,
I suggest you to try the steps below and check if it helps.
Run the Power Troubleshooter.
Power troubleshooter will automatically fix some common issues with Power Plans. Run the Power troubleshooter to adjust your computer's power settings. The Power troubleshooter checks things like your computer's timeout settings, which determine how long the computer waits before turning off the monitor display or entering sleep mode. Adjusting these settings can help you conserve power and extend your computer's battery life.
Press Windows key + W and type Troubleshooting.
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Select Troubleshooting and click on System and Security.
Click on Power and follow theonscreen steps.
Also, try to put the system in Clean Boot. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. It starts Windows by using a minimal set of drivers and startup programs. How to perform a Clean Boot in Windows: http://support.microsoft.com/kb/929135
Note: After troubleshooting, refer to this section 'How to reset the computer to start normally after clean boot troubleshooting' in the above link.
Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.
RECOMMENDED: Click here to fix Windows errors and improve PC performance
Many of us connect our laptops to large external monitors for better convenience and productivity. After connecting the laptop to an external monitor, users prefer to use an external keyboard and mouse.
After connecting the laptop to an external screen and input device, many of us keep the laptop lid open even while using only the second screen (external monitor) as closing the laptop lid turns off the laptop.
In Windows 10 and earlier versions, by default, the laptop goes into the sleep mode when you close the laptop lid (screen). Because of this, most users keep the lid open even while using only the external monitor (second screen).
The truth is that there is a provision in Windows 10 and earlier versions to let the laptop keep running even after closing the lid without entering the sleep or hibernation state.
The feature comes in handy when you want to connect your laptop to a second screen and use external keyboard and mouse.
Run the Windows 10 laptop with the screen closed
Step 1:Right-click on the battery icon on the taskbar and then click Power Options.
Step 2: In the left-pane of Power Options window, click Choose what closing the lid does link. This action will open System Settings window.
Step 3: In the Power and sleep buttons and lid settings section, you will see When I close the lid option. Select “Do nothing” for both “On battery” and “Plugged in” options.
Click Save changes button. That’s it! If you close the laptop lid/screen, nothing happens. You can connect your laptop to an external monitor, connect external mouse and keyboard, and then close the lid to continue running the laptop.
When you want to shut down or hibernate the laptop, use the external monitor, keyboard, and mouse setup.